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La respuesta de un restaurante a una clienta que se quejó por un pelo en su comida

Pelo en la comida, Cosanostra

Pelo en la comida, Cosanostra
Un restaurante italiano de Brisbane ha demostrado que una de sus últimas clientas echó su propio pelo para luego reclamar que no le cobraran el plato.

Los camareros se dieron cuenta que el pelo era de ella y dijeron que no le iban a quitar el plato de la cuenta. La clienta amenazó con ponerles una mala calificación en TripAdvisor y así lo hizo.

Revisando las grabaciones de seguridad del restaurante descubrieron cómo la clienta se arrancaba el pelo para luego ponerlo en el plato…

The Customer Is Always Right hey?????? Look what we, and other food business owners have to deal with on a regular basis. We work hard every single day to give our customers an amazing experience in our restaurant and then you find people like this who decide to try and blackmail us for a hair in their meal. As you can see, she put her own hair in the plate, stirred it around and insisted the waiter remove it from her as she was so offended. FYI they tried to pretend it was a man and woman, but it was two women and both wrote a review. We could see 101% it was the customers hair and that is the reason why we did not remove this dish from the bill. Because we did not remove the dish from the bill, they told us explicitly that they would post bad reviews on Trip Advisor, which they did. Trip Advisor has a no blackmail policy for reviews and if you inform them in advance, they say they will not post them. Ummm no, we emailed them on the night this happened saying the customers threatened us with these bad reviews and we gave them easily identifiable information. Yep, you guessed it, the reviews are posted on Trip Advisor for all the world to see. Once again Trip Advisor publishes whatever they want for the world to see with no regards to the blood sweat and tears of business owners and our complete inability to control or withdraw fake and blackmailed reviews from these sites. Trip Advisor have been sued successfully in the past over similar incidents. Any other business owners have similar experiences and have had enough? We are in talks with our lawyer in regards to pursuing a case for defamation. Please share as much as possible to show the world what's going on.

Una publicación compartida de Casa Nostra Ristorante (@casanostraristorante) el